Terms and Conditions

Welcome to www.realstones.pk. By accessing or using our website and placing an order through our online store, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. About Us

This website is operated by Brilliant Gemstone, located at Shop #43, New Jewellers Center, Somerset Street, Saddar, Karachi. You can contact us at:

  • Email: info@realstones.pk
  • Phone: (+92) 3211539925
  • Business Hours: Monday–Saturday, 2:00pm–9:00pm

2. Eligibility

You must be at least 18 years of age or have permission from a parent or guardian to use this website and purchase products.

3. Products

We sell handcrafted gemstone jewellery and related accessories. All items are described as accurately as possible; however, please note:

  • Colours and patterns of natural stones may vary slightly.
  • Measurements are approximate.
  • Product images may not always reflect exact scale or colour due to screen differences.

4. Orders

  • Orders are subject to availability and acceptance.
  • After placing an order, you will receive an email confirmation.
  • We reserve the right to cancel or refuse any order at our discretion.

5. Pricing and Payment

  • Payments are processed securely via WooCommerce-supported gateways.
  • Orders will not be dispatched until full payment is received.

6. Shipping and Delivery

  • We ship to domestic and international destinations.
  • Shipping fees and estimated delivery times are shown at checkout.
  • We are not responsible for delivery delays due to couriers, customs, or weather.

7. Returns and Exchanges

Please refer to our full Return and Exchange Policy for details.

  • Items must be returned within 3 days in original condition and packaging.
  • Custom or personalised items are non-refundable unless faulty.
  • To initiate a return, contact us at info@realstones.pk.

8. Product Care

To ensure the longevity of your gemstones and jewellery:

  • Avoid contact with water, perfumes, and harsh chemicals.
  • Store in a dry place away from direct sunlight.
  • Clean with a soft cloth; do not use abrasive materials.

9. Intellectual Property

All content on this site—including images, product designs, text, and logos—is the intellectual property of www.realstones.pk or its licensors. Unauthorised use is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Governing Law

These Terms are governed by the laws of Sindh, Pakistan, and any disputes will be handled in the courts of Sindh High Court.

12. Changes to Terms

We may update these Terms and Conditions from time to time. The most current version will always be posted on this page.

13. Contact

For questions or concerns, please contact us at info@realstones.pk.